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Billing: Upgrade to Growth, Manage Payment, Cancel and Get Invoices

Billing

Section titled “Billing”

Billing is live since October 8, 2026. New organizations start on the Free plan: free forever, 1 cloud account, 2 users, no credit card, and no AI features. See Plans and Limits for what each plan includes.

PlanPriceHow it is paid
FreeFree foreverNothing to pay, no card needed
GrowthUSD 49 per organization per monthBilled monthly in advance by card through Stripe. Cancel any time
EnterpriseCustomInvoiced. Contact [email protected]

Prices do not include taxes. Tax is added at checkout where it applies.

Only an organization admin can change the plan or the payment details.

Organizations that joined during the beta

Section titled “Organizations that joined during the beta”

Organizations that joined during the private beta keep their current plan at no cost. You do not need to do anything. Before that changes, every such organization gets at least 30 days notice by email.

Open the Billing page

Section titled “Open the Billing page”

In the console, open Billing in the sidebar, under Admin. On the Free plan, admins also see an Upgrade button in the top bar, which opens the same page.

The page shows the current plan, its status, when the current billing period ends, and how much of each plan limit is in use.

Upgrade to Growth

Section titled “Upgrade to Growth”
  1. Open Billing.
  2. Click Upgrade to Growth. Stripe Checkout opens.
  3. Enter the card and billing details, and confirm. Tax is shown here where it applies.
  4. You return to Xplorr. The plan changes to Growth as soon as Stripe confirms the payment, which can take a few seconds.

Growth raises the limits and turns on the AI features straight away. Card details go to Stripe and never reach Xplorr.

Manage billing: card, invoices and billing details

Section titled “Manage billing: card, invoices and billing details”

Click Manage billing on the Billing page. It opens the Stripe customer portal, where an admin can:

  • update the card
  • see and download past invoices
  • cancel the subscription

Cancel Growth

Section titled “Cancel Growth”
  1. Open Billing and click Manage billing.
  2. Cancel the subscription in the Stripe portal.

You keep Growth until the end of the period you already paid for. After that the organization moves to the Free plan. Nothing is deleted: data you already have, and accounts you already connected, keep working. If you are over a Free limit, you cannot add more of that item until you are back under it. See What happens when you reach a limit.

When a payment fails

Section titled “When a payment fails”

If a renewal payment fails, the Billing page shows Payment failed and Your last payment failed. Growth stays on while Stripe retries the card.

To keep the plan, click Manage billing and update the card.

Common questions

Section titled “Common questions”

Do I need a card to start? No. The Free plan needs no card.

Is there a trial or a discount? No. Start on Free, and upgrade to Growth when you need more accounts, more users or the AI features.

Why does Billing still show the old plan after checkout? The plan changes when Stripe confirms the payment. Reload the page after a few seconds.

Why can’t I see Billing in the sidebar? Billing is in the Admin section, and only admins can change the plan or the payment details. Ask an admin of your organization, or see Team Management for roles.

How is Enterprise billed? By invoice, on terms set in the contract. Contact [email protected].

Section titled “Related guides”